Return & Refunds

At The Grocery Outlet, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

Returns

We accept returns within 7 days of delivery. To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.

• Be in the original packaging.

• Include a receipt or proof of purchase.

Some items are non-returnable for safety and hygiene reasons, including:

• Perishable food items

• Opened consumables

• Personal care products

To start a return, please contact us with your order number and reason for return. Please do not send items back without contacting us first.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Late or missing refunds

If you haven’t received a refund yet:

• First check your bank account again.

• Then contact your credit card company—it may take some time before your refund is officially posted.

• If you've done all of this and still have not received your refund, please contact us.